Our team
The people who come to the door.
In the office and in the home
Trained for the work, and proud of it.
Opus has a positive, energetic workforce who are serious about the difference a visit makes to the person, and to the family around them. Carers work one-to-one, and sometimes as a pair when a visit needs two people.
New care workers complete a full induction before they start. Many go on to a vocational qualification in care. Where the work needs it, including learning disability or dementia, the training is specialist rather than general.
In October 2009 the agency was awarded Investors in People, a mark of the place training has in the work.
Training
What carers are trained in.
Care workers are trained to use hoists and to help people move. Mandatory training covers:
- Manual handling, including hoists
- Food hygiene
- First aid
- Basic medication
- Vulnerable adults
- Dementia and challenging behaviour
- Catheter and stoma care
- Child protection
- Infection control
- Diabetes
- Epilepsy
- NISCC The agency is registered with the Northern Ireland Social Care Council, which regulates the social care workforce here. The agency is also inspected against the standards RQIA sets for domiciliary care.
- AccessNI Senior carers and care assistants are checked through AccessNI. The standard expected of them is the standard the agency is judged on.
- Induction Nobody starts in someone’s home without an induction. Training continues after that, as the work asks for new skills.
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